MNsure Needs “Extensive Fixes” 23 Jan 14

The troubled website for Minnesota’s health insurance exchange can’t be completely fixed in time for the March 31st deadline by which all Americans are supposed to have coverage under the new federal law. That’s the main finding of a review of MNsure released Wednesday. It says that the website won’t be able to meet enrollment expectations without manual workarounds and other improvised fixes. The report describes the MNsure website as deeply flawed and in need of extensive fixes to numerous applications. It says the MNsure call center, plagued by long wait times, is inefficiently designed and needs to add 100 employees to the current staff of 65. The report also lays out several long term options for improving the MNsure site in the upcoming years.